Free Shipping on Orders $30+ Free CoSprings delivery - ask for it.


Frequently Asked Questions

image1

What is your Order Processing time?

We make every effort to process, prepare and package all orders for shipping within 2-3 business days. Orders submitted before 12:00 MST are usually packaged and shipped the same day. Some items are made fresh upon order and may take 1-2 days before they can be shipped.

What are your Shipping Methods?

We make every effort to make shipping as economical as possible, to include changing out some product packaging to more lightweight material, i.e. Bath Soaks are now packaged in zipper-lock, stand up food grade pouches; candles are now in lightweight tins. Also, we have chosen to ship with USPS exclusively. They offer the best rates, already deliver to every address in the US, acknowledge Climate Change and have committed to ongoing implementation of business practices that reduce negative environmental impacts. WE LOVE THAT!


-International Shipping: Currently we ONLY ship within the US, its territories, APO/FPO, and Canada. We are exploring the possibilities for international shipping in the future.


-Shipping Methods

USPS Ground (2-8 Business Day delivery)

USPS First Class Parcel (small packages, 1-3 Business Day delivery)

USPS Priority (1-3 Business Day delivery)

USPS Priority Express (Overnight delivery to most US locations)


-Free Shipping:

Free shipping is currently offered on orders $30 and over. Available for shipping within the US, its territories and APO/FPO. 


-Ship it "Naked":

We also offer an economical and environmentally friendly packaging and shipping method on our handcrafted soaps. Upon request, on soap orders of $15-$29, we will remove the packaging and ship the soap to you "naked".  As a bonus, your wise choice will be rewarded with a $3 discount on your soap order. Enter code NAKED3 at checkout to take advantage of this wallet and earth-loving option.

Do you deliver locally?

We offer free local delivery, upon request, within Colorado Springs, CO. Purchaser must indicate a desire for Colorado Springs in the order comments, or contact Diamond Bird Customer Service representatives via email at info@diamondbirdllc.com  or telephone (719) 733-3355, in order to process the order, request and coordinate delivery. Package delivery via this method will only be attempted once and will only be delivered to the purchaser. Packages will not be left on porches, in mailboxes, etc.

Why is my soap turning brown?

Some of the phthalate-free fragrances used in soap making contain vanilla. The chemical reactions with vanilla during the saponification process will cause the resulting soap to have varying shades of tan and brown over time. This is natural and the soap is safe for use.

Can I request a special/custom order?

Yes, within limits. Contact Diamond Bird Customer Service representatives via email at info@diamondbirdllc.com  or telephone (719) 733-3355, with details and we will work with you to craft your order.   

Is Diamond Bird involved in the community?

Yes. In addition to volunteering in the community, a portion of Diamond Bird sales goes toward donations of soap and hygiene items to Crawford House-Colorado Veterans Resource Coalition.

Submit Your Question